
General Questions
Who are soapbox169?
soapbox169 are a small team of Whovians, mostly Aliens and Cross-Dimensional entities who live in a gift shop that offers handcrafted designs & products made to order for our customers - you.
Where are you located?
We are based in Scotland, UK.
You may find answers for other questions below. Or you may not.
FAQ's
Once your order is placed, you will receive a confirmation email that will include your order details and the selected shipping method.
Please allow 3-5 business days transit time to receive your order once it has shipped. This time frame pertains to orders placed in the UK, for International orders please allow up to 21 days.
After placing your order, we will immediately start working on this, which is why it is unfortunately not possible to cancel your order.
If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason without justification.
Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Shipping costs vary depending on your location.
The total shipping cost will be clearly displayed during the checkout process before you confirm your order.
Yes, we provide tracking information by email as soon as your package is dispatched. You can use this to track your shipment's progress.
Once the courier has the package you will have be able to follow tracking by SMS.
We offer refunds only for products that are deemed to have a manufacturing or material fault.
You must contact our customer support team within 30 days of receiving your order to initiate the refund process.
To reduce our carbon footprint, we primarily distribute products from our country of origin.
When this isn't possible, we source from suppliers as close as possible to the delivery destination.